User Support App – UDSM DHIS2 LAB

The User Support app is a customized web application developed within DHIS2 to streamline the process of addressing user requests. This application presents a user-friendly interface designed for users at the council level (CHMIS-FP). They can utilize the app to request the assignment or removal of forms from health facilities. Simultaneously, the technical team employs the same app to handle these requests. They review the requests and make decisions to approve or reject them based on specific criteria.

The process of assigning and removing datasets from about 9000 health facilities in 184 district councils in Tanzania, where users (particularly at district and healthcare facilities) don’t have access to the DHIS2 maintenance app, has been made easier and faster by the app. Response time to this specific type of user support request has instantly improved. The app has relieved the technical support team from going through user feedback messages to manually assign or unassign datasets to healthcare facilities. through the DHIS2 maintenance app.

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